Privacy Policy

1. Introduction

MedTrustChina ("we," "our," or "us") is committed to protecting the privacy and security of your personal and medical information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services, including our medical tourism facilitation and consultation services.

By accessing or using our services, you consent to the practices described in this policy. We understand the sensitivity of medical information and adhere to strict confidentiality standards.

2. Information We Collect

We collect information that is necessary to provide our medical facilitation services:

• Personal Identity Information: Name, date of birth, gender, passport details, nationality, and contact information (email, phone number, address).
• Medical Information: Medical history, current diagnosis, medical records, imaging files (X-rays, CT scans, MRIs), lab results, and treatment preferences. This data is collected solely for the purpose of medical assessment and consultation.
• Travel Information: Visa details, flight itineraries, accommodation preferences, and accompanying person details.
• Technical Data: IP address, browser type, device information, and usage data collected via cookies and similar technologies to improve our website performance.

3. How We Use Your Information

Your information is used for the following purposes:

• Medical Facilitation: To share your medical records with our partner hospitals and specialists in China for initial assessment, treatment planning, and cost estimation.
• Service Coordination: To arrange medical appointments, hospital admissions, and translation services.
• Travel Logistics: To assist with visa invitation letters, flight bookings, hotel reservations, and airport transfers.
• Communication: To respond to your inquiries, provide updates on your treatment plan, and send administrative information.
• Improvement: To analyze service usage and improve our website and service offerings.

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Medical Providers: With hospitals, clinics, and doctors in China specifically for your medical consultation and treatment. These providers are bound by medical confidentiality obligations.
• Service Partners: With third-party service providers such as travel agencies, hotels, and professional medical translators who assist us in operating our services. They have access only to the information necessary to perform their functions.
• Legal Requirements: If required by law, court order, or government regulation, or to protect the rights, property, or safety of MedTrustChina, our users, or others.

5. Data Security

We implement industry-standard security measures to maintain the safety of your personal and medical information. We use secure servers, encryption for data transmission (SSL/TLS), and restricted access controls. While we strive to use commercially acceptable means to protect your data, no method of transmission over the Internet is 100% secure.

6. Data Retention

We retain your personal and medical information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

7. Your Rights

You have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information, subject to legal retention requirements.
• Withdraw your consent for data processing at any time.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at:
support@medtrustchina.com